Privacy Policy

1. Definitions

• a. “Personal Data" means information in the form of symbols, writings, numbers, images, sounds, or similar forms in an electronic environment associated with a specific person or identifying a specific person from such data (or from other data in our possession or likely to come into our possession). Personal Data includes basic personal data and sensitive personal data.
• b. "Usage Data" is data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• c. "Cookies" are small files stored on your device (computer or mobile device).
• d. "Data Controller" means the individual or legal entity (either alone or jointly or in common with other persons) who determines the purposes for which and methods of processing personal data or which is to be processed. For these Terms of Service, we are the Data Controller of your data.
• e. "Data Processors" (or Service Providers) means any natural or legal person who processes data on behalf of the Data Controller. We may use the services of various Service Providers to process your data more effectively.
• f. "Data Subject" is any individual to whom the personal data relates.
• g. "User" is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

2. Information Collection and Use

We collect various types of information for different purposes to provide and improve our Services to you.

3. Types of Data Collected

a. Personal Data

While using our Services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). Personal Data may include, but is not limited to:

• Email
• Full name
• Date of birth
• Gender
• Nationality

b. Cookies and Usage Data

We use cookies and other similar tracking technologies to track activity on our Services and we store certain information.

Cookies are small files containing small amounts of data that may include a unique, non-identifying code. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as web beacons, tags and scripts to collect and track information and to improve and analyze our Services.

You can instruct your browser to refuse all cookies or to alert you when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our Services.

4. Data Usage Purposes

PERSIFY uses the Types of Collected Data for the following purposes:

• a. to provide and maintain our Services;
• b. to be able to notify you about changes to our Services;
• c. to allow you to participate in interactive features of our Services with your consent;
• d. to provide customer support;
• e. to collect valuable analytics or information so we can improve our Services;
• f. to monitor usage of our Services;
• g. to detect, prevent and resolve technical problems;
• h. to fulfill any purpose for which you provide it;
• i. to carry out our obligations and enforce rights arising from any contract entered into between you and us, including billing and collection;
• j. to provide you with notices regarding your account and/or notifications regarding renewals, memberships, email instructions, etc.;
• k. to provide information about news, special offers and general information about other products, services and events we offer and which you have already purchased or inquired about unless you have already opt out of receiving such information;
• l. in any manner we may describe when you provide the information;
• m. for any other purpose to which you hereby consent.

5. Data saving

We will retain your Personal Data only for as long as reasonably necessary for the purposes set out in this Privacy Policy. We will store and use your Personal Data to the extent necessary to comply with our legal obligations (for example, where we need to store your data to comply with laws), resolve disputes and enforce our legal agreements and policies.

We will also store Usage Data for internal analytics purposes. Usage Data is generally stored for a shorter period of time, unless it is used to enhance the security or improve the functionality of our services, or we have a legal obligation to store it. Store this data for a longer period of time.

6. Data transfer

Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of countries, provinces or other geographical areas where data protection laws may vary between regions.

If you are located outside Vietnam and choose to provide information to us, please note that we will transfer the data, including Personal Data, to Vietnam and process it there.

Your agreement to these Terms of Service and Privacy Policy, followed by your submission of such information, represents your agreement to such transfer.

PERSIFY will endeavor to take all measures reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and that there is no transfer of your Personal Data. to another organization or country unless there are adequate controls in place, including the security of your data and personal information.

7. Data Disclosure

We may disclose personal information that we collect, or that you provide, in the following circumstances:

• a. Disclosure to Security Agencies, Law Enforcement Agencies
• b. Under certain circumstances, we may be required to disclose your Personal Data if required by law or in response to valid requests from authorities.
• c. For any other purpose to which you hereby consent.

8. Data Security

The security of your data is something we take very seriously, however please note that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

9. Change Personal Information

You have the right to view, modify or delete your personal information at any time. To do this, please contact us via email at support@persify.io.

10. Other information

In the event that a Customer sends or discloses any sensitive personal information to us, you must consent to our processing and use of such sensitive personal information in accordance with this Privacy Policy. If you do not consent to our processing and use of such sensitive personal information, you must not provide such information.

With data that PERSIFY obtains through a software application used to manage an online text discussion system (chatbot) or data sets (FAQ) obtained by PERSIFY processing customer input data customers, this data will be owned by PERSIFY in case PERSIFY does not charge a service fee. At that time, the Customer agrees that PERSIFY has the full right to use and exploit its Personal Data commercially, as long as this exploitation and use does not contravene the law.

PERSIFY may create anonymous data from the personal information of Customers and other users that we collect. We make personal information anonymous data by excluding information that makes the data personally identifiable and use that anonymous data for our legitimate business purposes.

11. Additional terms for U.S. residents

This section of our Privacy Policy details what Personal Information we collect about you under U.S. applicable privacy laws and regulations, the sources of the Personal Information, the purposes of use and disclosure, and the categories of third parties that may receive that Personal Information. The information in this section applies to you if you are a U.S. resident in a state with an applicable privacy law or regulation.

Please read this section in combination with the other sections of this Privacy Policy for a complete understanding of how we collect, use, and disclose your personal information.

Your Rights and how to exercise them

Here is a brief overview of your rights:

• Right to Delete Your Information: Upon your request, we will delete the personal information we have collected from you, subject to certain legally permissible exceptions.
• Right to Know and Access Your Personal Information: You have the right to ask us to confirm whether we process your personal information and for a copy of the personal information we maintain about you.
• Right to Correct Inaccurate Personal Information: You have the right to request that we correct inaccurate personal information about you. Some personal information can be directly changed or corrected by you through our apps and websites.
• Right to Opt Out of the Sale of Your Personal Information: You can tell us not to "sell" your personal information according to applicable law, even though we don't technically sell your information in the traditional sense. We may share certain categories of Personal Information with our Third Party Service Providers. However, the current regulation uses a very broad (and somewhat scary) definition of “Sale”.
• Right to Limit Use of Your Personal Information for Targeted Advertising (defined in California as “Sharing”): You can ask us not to use or disclose your personal information for targeted advertising. Just visit our Do Not Sell or Share My Personal Information page. You also can use the Global Privacy Control to signal your opt-out preference. To learn more about the GPC please visit https://globalprivacycontrol.org.

You may exercise any of the rights described above, you can also submit a request by email to support@persify.io. When you submit a request, we will usually ask you to provide an email address to verify your identity and prevent fraud. You may also designate an authorized agent to submit a request on your behalf. Depending on the nature of the request, we may authenticate the request by requesting additional information or documentation, such as account related information, billing information used to purchase paid Services and the submission of specific documents.

No Discrimination. We do not discriminate against any individual for exercising their rights under this section. If we deny your request or cannot fulfill it, you may appeal our decision by contacting us as described in this Privacy Policy to ask us to review your request again. Your communication should include “Appeal” in the subject line.

Categories of Information

In the last 12 months, we collected the following categories of personal information (the same categories we collect from all users globally):

• Personal and online identifiers
• Commercial and transactions information
• Record-keeping information
• Internet or other electronic network activity information
• Non-precise Geolocation data (IP address, only)
• Audio, electronic, visual, or similar information
• Inferences drawn from the above information

Sources of Information

We collect Personal Information:

• You provide us when you register for our Services, sign up for any events, subscribe to our blog(s) or newsletter(s), purchase and/or register domain names, use any of our Services; and/or when you contact us directly by any communication channels
• When you use the Services by visiting, downloading, and/or using any of our Services.
• From third-party sources, such as security providers, fraud detection services, social media platforms, lead enhancement companies, advertising and marketing partners.

Disclosure of Information for Business Purposes

In the past 12 months, we may have disclosed each of the categories of personal information listed above to our affiliates, Third Party Service Providers, social media platforms, advertising partners, analytics partners, and promotional partners.

Sales or Sharing of Your Information

Note: for sure, we're not out there auctioning off your data to the highest bidder. We may have "sold" (using that rather broad and dramatic term as defined by U.S. privacy laws and regulations) or shared the categories of Personal Information listed above in the past 12 months to our affiliates, Third Party Service Providers, promotional partners, advertising partners, analytics partners, and social media platforms. We do not knowingly collect, use, sell or share the Personal Information of children under the age of 16.

Sensitive Personal Information

We may process Sensitive Personal Information in accordance with applicable laws and do not use or disclose Sensitive Personal Information in any way that would require us to provide an opt-out opportunity under the applicable laws.

Retention of Information

We retain your Personal Information for the time period reasonably necessary to achieve the purposes described in this Privacy Policy, or any other notice provided at the time of collection. To determine the appropriate retention period for Personal Information, we consider the amount, nature, and sensitivity of such data, the potential risk of harm from unauthorized use or disclosure of such data, the purposes for which we process it, and the applicable legal requirements.

12. Disclaimers

Persify is committed to implementing reasonable technical and organizational measures, in line with industry standards, to protect users’ personal data from loss, misuse, unauthorized access, disclosure, alteration, or destruction.

However, you acknowledge that no method of transmission over the Internet or electronic storage is completely secure. Therefore, Persify cannot guarantee absolute security of your data.

Persify shall not be liable for any data breaches or incidents beyond our reasonable control unless caused by gross negligence or willful misconduct.

Contact us

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